I'm trying to change my email from -----@icloud.com to a new -----@icloud.com but the website keeps telling me "You can only add the @icloud.com address that is already on file in your account." and I don't know what to do to change my email address.

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I'm trying to change my email from -----@icloud.com to a new -----@icloud.com but the website keeps telling me "You can only add the @icloud.com address that is already on file in your account." and I don't know what to do to change my email address.

Windows, Windows 10

Posted on Jul 24, 2021 4:37 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,729 points

Jul 24, 2021 10:20 AM in response to samanthatobias

If the iCloud email isn't listed under Reachable At when you log into your Apple ID account, you have created a new iCloud email address which is a separate Apple ID. Your can't use the email address from one Apple ID account as the email address of a different Apple ID.

Apple ID - Manage -

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Answer 2

Jul 30, 2021 1:40 PM in response to samanthatobias

I also have this question, and the email I am trying to shift to IS listed under my "Reachable At" list. See attached screenshot.

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I'm trying to change my email from -----@icloud.com to a new -----@icloud.com but the website keeps telling me "You can only add the @icloud.com address that is already on file in your account." and I don't know what to do to change my email address.

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