mribeirotiago wrote:
Hi,
I have a MacBook Pro 16" with 64gb ram, AMD Radeon Pro 5500M 8 GB and ssd 2tb and intel i9 2,3 Ghz processor.
When I leave the Macbook Pro turned on and unused for some time, with some applications open, like Safari, Apple Mail, feedly... among other light applications, it goes into sleep mode and when I press the keyboard, it asks to put it on the password and not the touch id. Because it restarted and the following code appears:
<MacBook Pro 16 reboot sleep mode.log>
Can you help me?
A week ago, I had to install everything from scratch as it wouldn't boot the system.
Best regards
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac spontaneously restarts or displays a ... - Apple Support
https://support.apple.com/en-us/HT200553
See if this is your software issue—
<com.paragon-software.filesystems.ntfs >
To trouble shoot you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac
This will tell you if it a universal issue or isolated to your user/admin account.
