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Is the orange/ amber light supposed to stay on during the entire duration of the charge? I went thru 3 battery packs. They only light up orange/amber when plugged in for about 10 seconds, and then the light turns off.
iPhone 12 Pro
Hi Axel,
Yes, in regards to the MagSafe Battery Pack. When you connect the USB plug from a 20W charger to the battery back, the light comes on for maybe 10-15 seconds and then it turns OFF. The light remains off.... never turns GREEN. I went to the apple store, and returned the MagSafe Battery Pack , and exchanged it with another MagSafe Battery Pack. We opened the new unit, and same exact thing happened.... we did this with 3 additional MagSafe Battery Packs. None of them had a light that stayed on while charging. Were they all defective? Or is this normal, that while charging, the amber light does NOT remain ON during the entire duration of the charging process.
Hi Axel,
Yes, in regards to the MagSafe Battery Pack. When you connect the USB plug from a 20W charger to the battery back, the light comes on for maybe 10-15 seconds and then it turns OFF. The light remains off.... never turns GREEN. I went to the apple store, and returned the MagSafe Battery Pack , and exchanged it with another MagSafe Battery Pack. We opened the new unit, and same exact thing happened.... we did this with 3 additional MagSafe Battery Packs. None of them had a light that stayed on while charging. Were they all defective? Or is this normal, that while charging, the amber light does NOT remain ON during the entire duration of the charging process.
On mine, the Amber light doesn’t stay on whilst charging either.
Below is an excerpt from Apple’s support page for the MagSafe Battery Pack-
Charge your MagSafe Battery Pack
Before you use your MagSafe Battery Pack for the first time, fully charge it using a Lightning to USB cable with a 20W or higher power adapter.
To review the full document click here ➔ How to use your MagSafe Battery Pack.
Back to your question. The way the document is worded suggests that the Amber light should be ON throughout the duration of the charging process. Is your iPhone almost fully charged when the battery pack was connected and charging? I ask because the charge management feature may have an influence of the charging process and charging was put on hold. I am not sure about this one.
I recommend that you contact ➔ Apple Support and ask them the same question or have the folks at the Apple Store call other stores and confirm which is the normal behavior of the Amber light when the Battery Pack is charging.
Axel F.
The light is suppose to go out after approx 8-10 seconds please see below , must have been updated.
my gripe is how to tell when it’s finished as apparently it light up green only for a short while so if you don’t see it you won’t know.
Apparently after talking to support they said the only way to check is to interrupt the charging by unplugging from the mains and then plugging back in to see what colour the light lights up . Pretty poor way to be honest .
I am assuming that you are referring to the Apple MagSafe Battery Pack. The MagSafe Battery Pack will show an amber status light when it is charging. But once it's fully charged, the battery pack will briefly show a green status light. When attached to your iPhone, the MagSafe Battery Pack will also show its battery level and charging status from the Lock screen.
I am not sure which other 3 battery packs that you are referring to, however, The MagSafe Battery Pack will show the Orange/Amber status light until it is fully charged. The answer to your question is a YES.
Axel F.
Yep. I've read that... it states "You'll see an amber status light while your MagSafe Battery Pack is charging."
It does NOT state, you'll BRIEFLY see an amber light while charging... Like it DOES state about when "...fully charged, you'll briefly see a green status light."
In conclusion, no one knows. The folks at the Apple store didn't know. The Genius Bar support did not know either. So... it remains a mystery for now.... And I'll just stick with my Anker battery pack ;-)
At some point soon, I will be purchasing the MagSafe Battery Pack as well. I will confirm what I see here. Should you decide to go back to the MagSafe Battery pack then please post here with your findings. Thanks.
Axel F.
I can tell you my light does NOT stay on more than a couple seconds when charging the case. You can confirm if the case is still charging when this happens though by clicking on the 'Batteries' app on your homescreen, with the case open, and you'll see the charge for the case continues to slowly increase. Hope this is helpful
I also read the instructions. States the same thing. Amber light stays on while charging and turns green when completed. Hence I simply returned mine. Not to mention the reviews state that the charging capacity is pretty low.
I was told by an apple employee that the amber light needs to stay on while charging. Once the charge is complete it will turn to green.
Nobody at Apple Support could give me a definitive answer to this.
i have the same issue. Is the battery pack defective? Such a hassle.
Yes. I believe so. Would be nice for Apple Support to give an official answer/ explanation.
It sure would, maybe they don’t even know. Pretty sad how buggy all these new releases are.
Is the orange/ amber light supposed to stay on during the entire duration of the charge? I went thru 3 battery packs. They only light up orange/amber when plugged in for about 10 seconds, and then the light turns off.
