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Amazon not loading on Safari

Recently I've had trouble loading Amazon on Safari. This started after an Apple update. Is this a browser issue or Amazon issue? How do I fix it?

MacBook Pro (2020 and later)

Posted on Jul 25, 2021 6:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2021 12:32 PM

Found the problem and a simple fix. Amazon must use fonts smaller than 9.

Go to Safari Preferences, Advanced.

Under Accessibility uncheck "Never use font sizes smaller than"

Mine was set to nine.

Unchecked and the site loads fully.


The problem only started after the last update to safari.

No other browser has this problem.

Safari Technology Preview never had the problem but might if they do an update on it.


Hopes this helps.

5 replies
Question marked as Top-ranking reply

Jul 27, 2021 12:32 PM in response to tvbco

Found the problem and a simple fix. Amazon must use fonts smaller than 9.

Go to Safari Preferences, Advanced.

Under Accessibility uncheck "Never use font sizes smaller than"

Mine was set to nine.

Unchecked and the site loads fully.


The problem only started after the last update to safari.

No other browser has this problem.

Safari Technology Preview never had the problem but might if they do an update on it.


Hopes this helps.

Jul 26, 2021 1:35 AM in response to tvbco

Go step by step and test.


1. Quit Safari, launch Safari holding the Shift key down.

    https://support.apple.com/en-us/HT203987


2. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.  

    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed


3. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


4. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

Amazon not loading on Safari

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