It keeps saying my account is banned when it’s new and nothing will update or download anything

Posted on Jul 25, 2021 9:03 PM

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Question marked as Top-ranking reply

Posted on Jul 26, 2021 8:42 AM

Hello,


It doesn't say "banned", it says "disabled." It is not the same thing and it helps if you accurately report informaion when posting here or else you may get incorrect solutions. ;-) It's kind of like going to a doctor and saying you have a broken arm when really you have a broken leg.


Apple says if you see this message, "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

1 reply
Question marked as Top-ranking reply

Jul 26, 2021 8:42 AM in response to Ericpensyl123

Hello,


It doesn't say "banned", it says "disabled." It is not the same thing and it helps if you accurately report informaion when posting here or else you may get incorrect solutions. ;-) It's kind of like going to a doctor and saying you have a broken arm when really you have a broken leg.


Apple says if you see this message, "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

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It keeps saying my account is banned when it’s new and nothing will update or download anything

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