Factory resetting iPad Air 2

i can’t factory reset my ipad. because of the non-existent ID. i’ve tried everything. i’ve tried using my password to log out but it said “can not find this person” and the account “does not exist or is not supported”. again, because it’s non-existent anymore. i want to use my computer to factory reset but i don’t know what to do. please help me. what do i do? i’m very frustrated about this and need help. i don’t know what to do and i really want my ipad factory reset.

Posted on Jul 25, 2021 9:52 PM

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Question marked as Top-ranking reply

Posted on Jul 26, 2021 12:51 AM

the activation lock is not really on the ipad it's a

theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support


if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance

of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Jul 26, 2021 12:51 AM in response to ansel_beauregard

the activation lock is not really on the ipad it's a

theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support


if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance

of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

Jul 26, 2021 3:34 AM in response to ansel_beauregard

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


As described, your AppleID account is not accessible; you are going to need the assistance of Apple Support to resolve your issue.

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Factory resetting iPad Air 2

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