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Cannot cancel App Store Subscription

Hi there,

I am having trouble with canceling one of my subscriptions. I can access any other canceled subscription, but the menu does not let me into a specific subscription like it would not allow me to cancel it. I have tried to cancel it on my pc and phone and nothing works. I have attached a link to a video I recorded where the problem can be seen(The same thing happens on my phone)


Thanks in advance for the help and have a great day!

Cheers

iPhone 8 Plus, iOS 13

Posted on Jul 26, 2021 6:31 AM

Reply
Question marked as Best reply

Posted on Jul 26, 2021 10:49 AM

Please click on this link to learn "How to cancel a subscription from Apple" --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document.


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems:


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Or: Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

1 reply
Question marked as Best reply

Jul 26, 2021 10:49 AM in response to Munch125

Please click on this link to learn "How to cancel a subscription from Apple" --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document.


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems:


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Or: Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Cannot cancel App Store Subscription

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