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email that says my credit card on file has issues

I got an email from Apple saying there is a problem with my payment method.

Posted on Jul 26, 2021 7:17 AM

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Question marked as Top-ranking reply

Posted on Jul 26, 2021 10:33 AM

I wouldn't click on a link in an email. Too much phishing looking very like an email from Apple. Check directly with this method:


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


Issues will have red lettering.


FYI:

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


Still, the safest method is just to use contact methods on Apple's web site rather than hoping you aren't up against some expert scam.

1 reply
Question marked as Top-ranking reply

Jul 26, 2021 10:33 AM in response to Joe Schaaf

I wouldn't click on a link in an email. Too much phishing looking very like an email from Apple. Check directly with this method:


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


Issues will have red lettering.


FYI:

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


Still, the safest method is just to use contact methods on Apple's web site rather than hoping you aren't up against some expert scam.

email that says my credit card on file has issues

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