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I cannot set finger prints using touch ID

I tried to reset my touch ID finger prints and now I cannot add finger prints

iPhone 8 Plus, iOS 14

Posted on Jul 26, 2021 10:10 PM

Top-ranking reply

Mr-Styx

Level 2

155 points

Posted on Jul 26, 2021 10:21 PM

Hi FrankReckerman!

This could be a possible hardware issue, here's an apple article that covers troubleshooting steps for this issue.

https://support.apple.com/en-us/HT207537

If you see "Failed - unable to complete Touch ID setup", or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Store or Apple Authorized Service Provider, or contact apple support.

You can't turn on Touch ID
Touch ID is dimmed or grayed out

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I cannot set finger prints using touch ID

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