Was given an iPad recently and unable to use since it has activation lock is on and asks for previous owners Apple ID login. Unfortunately iPad belonged to my grandpa who passed away and no one knows his passwords. What can we do to proceed?
iPad Air Wi-Fi
You can also contact Apple to request access to his account.
How to request access to a deceased family member's Apple accounts - Apple Support. *
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
Click on the link below for instructions. Activation Lock is a theft deterrent and cannot be worked around or bypassed.
How to request deletion of a deceased person's Apple ID
Activation lock
