Face id glitch...

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Level 1

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Face id glitch...

face id stops working and the iphone requires password ... after face id is reset , face id works for a few minutes then reverts back to not working... has anyone else experienced this issue

Posted on Jul 27, 2021 2:35 PM

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Answer 1

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Limnos

Level 10

411,253 points

Jul 27, 2021 3:07 PM in response to sherifsilver

If you see a 'Face ID disabled' message, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186

If you just have issues with Face ID not working properly but not saying "disabled", read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114

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Answer 2

sherifsilver Author

Level 1

8 points

Jul 27, 2021 3:23 PM in response to Limnos

thank you Limnos for your reply ,

However , i did not receive an error message regarding the in depth camera . i did follow all the instructions on the link before asking the question; i did reset the face id as well as set up an alternate appearance , twice.

The weird thing is that after i reset the face id it did work a few times , in the instances where i pressed the right side button to shut off the screen.. once the screen shut itself off the face id stopped working again ...

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Answer 3

sherifsilver Author

Level 1

8 points

Jul 28, 2021 3:05 AM in response to sherifsilver

issue resolved, it turned out that a new pair of eyeglasses ( not sunglasses) , at night, were either dirty or reflected the light necessary to activate face id .... so weird...

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Answer 4

Limnos

Level 10

411,253 points

Jul 28, 2021 6:13 AM in response to sherifsilver

Thanks for the feedback. I have been seeing an unusual number of FaceID issue in the past day or so but in your case at least it seems a special reason.

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Face id glitch...

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