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My question is how can you guys help me because my iCloud was full right , I decided to upgrade it by paying 0.99$ per month they will give me 50GB. So it happen that you guys don’t want to give me the 50 GB anymore, now I see you have to pay 2.99$🙄. Every month they take the 0.99$ but never give any GB. I wonder if you guys can fix that because no app wanna work anymore and I don’t have that many pictures and videos on the phone. I can say 2800 I have

why can’t I use my phone properly?

Posted on Jul 27, 2021 7:34 PM

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Posted on Jul 27, 2021 8:13 PM

FYI: iCloud Storage does not increase what you physically have on iPhone.

To make space on iPhone, you need to delete stuff you don't need or save stuff onto computer before you delete.

Click and read here => What's the difference between device storage and iCloud storage? - Apple Support

9 replies

Jul 27, 2021 9:37 PM in response to saraphina194

saraphina194 Said:

"Emergency: My question is how can you guys help me because my iCloud was full right , I decided to upgrade it by paying 0.99$ per month they will give me 50GB.[...]"

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Jul 27, 2021 8:16 PM in response to saraphina194

We’re not Apple, we’re other users like you. We can’t deduct money from your account.


Restart your iPhone, and see if that enables access to the added iCloud storage > Restart your iPhone - Apple Support


Here is how to view and manage that storage > Manage your iCloud storage - Apple Support


And for completeness > What's the difference between device storage and iCloud storage? - Apple Support

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