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Face recognition

My face ID has suddenly stopped working and the face recognition setup will not work. Is anyone experiencing the same issues?

iPhone XS Max, iOS 14

Posted on Jul 28, 2021 2:08 PM

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Posted on Jul 28, 2021 3:19 PM

If you see a 'Face ID disabled' message, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186


If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114

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Question marked as Best reply

Jul 28, 2021 3:19 PM in response to MatthewLawrence

If you see a 'Face ID disabled' message, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186


If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114

Face recognition

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