Can’t update billing address on apple id

Question

Level 1

31 points

Can’t update billing address on apple id

I’ve spoken to three different people at Apple over the last 2 years and no one knows how to fix this. Not sure anyone here will.

I updated my billing address on my iPhone via payment methods years ago. No problem. But, I continue to receive email receipts for my purchases/subscriptions addressed to my old billing address. This is frustrating, because my old address is in another province with higher sales taxes. So I’m paying more than I should be. I checked my billing address on the Apple ID website and it shows the old billing address I changed in my iPhone, but the website won’t let me change it - all the fields are disabled. I tried removing and re adding my credit card, but it makes no difference. My old billing address from years ago is ‘stuck’ on my account. Please help.

Posted on Jul 28, 2021 5:38 PM

Reply

Answer 1

sterling r

Community Specialist

Jul 29, 2021 12:22 PM in response to FeelGoodLost

Thanks for posting in the Apple Support Communities FeelGoodLost,

We understand you've been unable to update the billing address associated with your Apple ID for iTunes and App Store purchases, and as a result, you're being charged the incorrect amount of tax.

If you're using a Mac, you can find guidance on how to update your billing address here: Set up your Apple ID payment method and shipping address on Mac

You can manage Apple ID settings on an iOS device using the steps found on this page: Manage Apple ID and iCloud settings on iPhone

If you're still unable to make the change, we recommend working directly with Apple's billing support team: contact Apple Support

Cheers!

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Answer 2

Eric Root

Level 10

685,191 points

Sep 3, 2021 5:40 PM in response to FeelGoodLost

If you haven't already tried the following, log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.

Apple ID payment information - change.

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Answer 3

FeelGoodLost Author

Level 1

31 points

Sep 3, 2021 5:13 PM in response to sterling r

I appreciate the reply, but this didn't work and multiple people at apple support have been unable to solve the problem. At this point, I pretty much give up and will limit the subscription I purchase from apple going forward to avoid paying unnecessary taxes I should be paying.

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Can’t update billing address on apple id

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