I have a verizon.net email account - suddenly cannot send or receive mail - all settings correct - confirmed by Geek Squad - can’t find a way to contact AOL who took over Verizon's email biz - any ideas?

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I have a verizon.net email account - suddenly cannot send or receive mail - all settings correct - confirmed by Geek Squad - can’t find a way to contact AOL who took over Verizon's email biz - any ideas?

Does anyone know how to get help for a verizon email account (transitioned to AOL in 2017)? Email suddenly stopped sending or receiving. Message is user name or password incorrect - by they are not. All settings correct, confirmed by Geek Squad. Recently purchased iPhone 12, and transferred everything from old phone. Using POP server for emails so actual emails did not transfer over, but was able to use the account for nine days. Then gone! Same problem on MacBook Pro, iPad and Iphone 12 and Iphone 6S.

iPhone 12

Posted on Jul 28, 2021 6:18 PM

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Tesserax

Level 10

148,583 points

Jul 28, 2021 6:23 PM in response to VerizonEmailAngst

Is your AOL email account protected by 2 Factor Authentication? If so, AOL may require that you generate an "app" password to use when accessing their email servers. This would be used instead of your AOL password.

To do so, give the following a try:

Sign onto AOL Mail on the web
Options > Account Information > Account Security > Manage App Passwords
Select Your App > Mac Mail
Generate

--credit: Rod Miller (ASC)

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I have a verizon.net email account - suddenly cannot send or receive mail - all settings correct - confirmed by Geek Squad - can’t find a way to contact AOL who took over Verizon's email biz - any ideas?

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