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Phone doesn’t ring when a call is coming thru

My phone doesn’t ring when a call comes in

iPhone 8, iOS 14

Posted on Jul 28, 2021 8:45 PM

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Question marked as Top-ranking reply

Posted on Aug 11, 2021 5:01 PM

Calls are going straight to voicemail

9 replies

Jul 28, 2021 9:24 PM in response to georgene112

Double check the steps below-


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Side of your iPhone.
  2. Open Settings Sounds & Haptics Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Do Not Disturb is set to OFF. Open Settings Do Not Disturb : Set this to OFF
  4. Check to see that Silence Unknown Callers is set to OFF. Open Settings Phone Silence Unknown Callers : Set this to OFF
  5. Make sure that a ringer sound is assigned. Open Settings Sounds & Haptics Ringtone : Ensure that a Ringtone is assigned here.
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
    • Press and quickly release Volume UP button
    • Press and quickly release Volume DOWN button
    • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Aug 27, 2021 11:41 AM in response to ckimchi926

I have been having the same problem. I have tried shutting off my phone and restarting it, then it will work for a while but soon it stops receiving ANY calls. They go to voicemail and do not even show as incoming calls on my phone.

When I try to follow the steps Vol Up Vol Down then hold the left side button until the apple shows, the apple NEVER shows it will finally just quickly black out and ask for my passcode. When I enter my passcode the phone is open again. This is an Iphone SE 2020

Aug 27, 2021 11:45 AM in response to georgene112

I have been having the same problem. I have tried shutting off my phone and restarting it, then it will work for a while but soon it stops receiving ANY calls. They go to voicemail and do not even show as incoming calls on my phone.

When I try to follow the steps Vol Up Vol Down then hold the left side button until the apple shows, the apple NEVER shows it will finally just quickly black out and ask for my passcode. When I enter my passcode the phone is open again. This is an Iphone SE 2020

Phone doesn’t ring when a call is coming thru

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