Itunes is Greyed out on the top bar and doesn't open?

Hello, I been having this problem to where an app will stop working correctly by not opening and the top bar where (File, Edit, Song, etc) is all completely greyed out and hollow the the program won't open any windows or pages but you can still access the preferences and options in the greyed out section, though the main program won't run properly or open.


It still plays music if I click the actual main source file, but can't access the the program window what so ever like it doesn't exist, I currently run Mac OS Catalina 10.15.7, and if there was a proper way to re-install iTunes to fix this that would great, this happened before but to a different program entirely and it was firefox, but that was fixed by clearing the cache and reseting the program entirely before it was able to work again.

Posted on Jul 28, 2021 10:57 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2021 7:18 PM

Hello MysticsUnknown,


Welcome to the Apple Support Communities. From your post, it appears you are having issues with iTunes, and we'll explain.


macOS Catalina uses the Music app for music, not iTunes: What happened to iTunes?


The only way to reinstall the Music app that comes preinstalled would be to reinstall macOS: How to reinstall macOS


Before doing that, try using safe mode instead to see if the same thing happens: How to use safe mode on your Mac


Cheers.

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Question marked as Top-ranking reply

Jul 29, 2021 7:18 PM in response to MysticsUnknown

Hello MysticsUnknown,


Welcome to the Apple Support Communities. From your post, it appears you are having issues with iTunes, and we'll explain.


macOS Catalina uses the Music app for music, not iTunes: What happened to iTunes?


The only way to reinstall the Music app that comes preinstalled would be to reinstall macOS: How to reinstall macOS


Before doing that, try using safe mode instead to see if the same thing happens: How to use safe mode on your Mac


Cheers.

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Itunes is Greyed out on the top bar and doesn't open?

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