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Iphone is disabled Itunes not compatible with my OS cannot reset phone

Iphone 6 is telling me the iphone is disabled and needs to connect to itunes but my Mac OS does not support itunes. I have tried resetting still says connect to itunes. Finder asks if I want to trust the phone and tells me to respond on phone but I cannot

iPhone 6

Posted on Jul 29, 2021 2:42 PM

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6 replies

Jul 29, 2021 2:44 PM in response to ara91

If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:


If you forgot the passcode on your iPhone, or your iPhone is disabled", click here --> http://support.apple.com/HT204306


Here is a related video which to me has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ


Steps:

1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.

2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).

3. Restart into recovery mode (black screen with a cable indicating attach to computer).

4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.

5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681


'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095


---

On the contingency you are asked for your Apple ID and password AND you have forgotten those:


If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here --> http://iforgot.apple.com/


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169


Jul 29, 2021 2:54 PM in response to ara91

It says itunes is not compatible with the operating system my Mac has. I have never connected this phone to this computer before so I have to press "trust" on the phone in order to allow my computer access to it. But I cannot do that because the iphone is disabled and I cannot get past the black screen. So even resetting it doesn't matter. I don't care about losing data I want to reset the entire phone anyway to give it to my child. I just cannot reset it because I can't get it to not be disabled.

Iphone is disabled Itunes not compatible with my OS cannot reset phone

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