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I can’t purchase anything, it keeps saying update your payment details, and even after the updates my payments are declined

My payment details is being declined, I can’t seem to purchase anything online. I have updated my payment details, but it keeps saying update.

iPhone 12 Pro Max, iOS 14

Posted on Jul 30, 2021 8:38 AM

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Question marked as Best reply

Posted on Jul 30, 2021 11:49 AM

This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.


'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Additional resources:

'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631

'If your payment method is declined in the App Store or iTunes Store' click here --> https://support.apple.com/HT203005

3 replies
Question marked as Best reply

Jul 30, 2021 11:49 AM in response to Cr7fran

This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.


'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Additional resources:

'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631

'If your payment method is declined in the App Store or iTunes Store' click here --> https://support.apple.com/HT203005

I can’t purchase anything, it keeps saying update your payment details, and even after the updates my payments are declined

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