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I received a message on my iPhone screen last night: "iPhone disabled, connect to Tunes." I could not do that. I talked to an advisor on the phone, went into Apple Store twice but we have been unable to fix the problem. Do I need to change my phone number?
iPhone XS Max, iOS 12
Changing your phone number is not going to make a difference. If you went to the Apple Store, what did they tell you there? A disabled iPhone can be restored using the instructions here, If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support, however people at the Apple Store should have known that. Did they tell you something besides it not being able to fix it?
Changing your phone number is not going to make a difference. If you went to the Apple Store, what did they tell you there? A disabled iPhone can be restored using the instructions here, If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support, however people at the Apple Store should have known that. Did they tell you something besides it not being able to fix it?
This morning I discovered that not only is my iPhone still disabled, my iMac cannot access the internet and the home screen just shows my emoji but the mouse doesn't work so I can't click on it to go online. I can use my old MacBook so far. I thought I wrote down my Apple passwords but evidently I have everything except. I'm guessing another phone call and store visit
Thanks again for your help Chris.
Jim
Follow the instructions in this Apple support article > If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
The advisors at Apple Store really tried to help I think. I suspect that I remembered my passcode wrong. I'll be back on it tomorrow. Thanks for your support Chris.
You're welcome.
I'm sorry you are experiencing so many issues. But yes, I agree the Apple Store should be your best choice at this point.
Thanks Chris
Jim
Disabled iPhone: Do I need to change my phone number?
