iPhone 12 Pro Max Little to no Reception

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Level 1

10 points

iPhone 12 Pro Max Little to no Reception

I bought new phone end of May. This thing doesn’t work half the time between getting network issue errors and having poor reception slow loading due to only having 1-2 bars when inside. I have lived in the same place for 25 years and all my other iPhone had 3-4 bars inside my home. I live in an area with plenty of towers. Just not understanding why I constantly have bad reception and slow loading like I’m in the black hole every time I’m inside any building or my home. How do I fix this?

iPhone 12 Pro Max

Posted on Jul 31, 2021 7:08 AM

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Answer 1

Aug 1, 2021 8:26 AM in response to rowechicky

Hi rowechicky,

Thanks for coming to Apple Support Communities for help with your iPhone Pro Max reception.

Are we understanding correctly this only happens inside your home? Outside your home the reception is fine?

What are the exact network issue errors you see? Do you see No Service? Have a look at these steps: If you see No Service or Searching on your iPhone or iPad.

Do you Use 5G with your iPhone?

Have you contacted your carrier?

Let us know further details.

Have a fantastic day!

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Answer 2

Aug 1, 2021 12:23 PM in response to rowechicky

rowechicky,

Thanks for getting back to us. Let's be sure you are updated to iOS 14.7.1: Update your iPhone, iPad, or iPod touch.

If the issue continues, let's do a deeper dive at Get Support.

Cheers,

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Answer 3

rowechicky Author

Level 1

10 points

Aug 1, 2021 12:19 PM in response to MichaelB2019

Hi yes I have 5G. It happens when I’m inside any building. My house, stores, school, a bar, my hair salon. Safari won’t load and says it’s because I’m not connected to the network. I can close and reopen and it works fine. I’ve rebooted the phone. Toggled airplane mode off/on. Toggled WiFi off/on. Called Verizon who owns nothing of the problem and said it was a known Apple iPhone 12 issue.

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iPhone 12 Pro Max Little to no Reception

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