You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

the iphone could not be updated. An unknown error occurred (4000). when i try to update software through itune

the iPhone could not be updated. An unknown error occurred (4000). when I try to update the software through iTunes. Please help me to give a solution

iPhone 8 Plus, iOS 13

Posted on Jul 31, 2021 8:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2021 9:00 PM

First, try to get a backup. How to back up your iPhone, iPad, and iPod touch - Apple Support


Then try these steps > If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


If the error 4000 persists, unfortunately that is not an error Apple documents: iOS update and restore errors - Apple Support


There are some reports that putting the iPhone into DFU and reloading the iPhone from iTunes might get around the 4000 error, as well.


Failing that, contact Apple Support using the Get Support link in the upper right of this webpage,

1 reply
Question marked as Top-ranking reply

Jul 31, 2021 9:00 PM in response to Manuccic

First, try to get a backup. How to back up your iPhone, iPad, and iPod touch - Apple Support


Then try these steps > If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


If the error 4000 persists, unfortunately that is not an error Apple documents: iOS update and restore errors - Apple Support


There are some reports that putting the iPhone into DFU and reloading the iPhone from iTunes might get around the 4000 error, as well.


Failing that, contact Apple Support using the Get Support link in the upper right of this webpage,

the iphone could not be updated. An unknown error occurred (4000). when i try to update software through itune

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.