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I can’t sign in on my Apple TV on my Apple TV,but it works on my iPad.

Why doesn’t my log on work on Apple TV? I’m using the same information as my iPad and it works. I have the correct password, but Apple TV keeps telling me it’s incorrect.

Posted on Aug 1, 2021 10:18 AM

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8 replies

Aug 13, 2021 10:40 PM in response to Joe_Stephano

This is a user-to-user forum. You are not addressing Apple here.


If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.


Sep 9, 2021 8:08 PM in response to Urquhart1244

I am having the same issues; however, I am using amazon fire tv and as soon as I receive the verification code on my phone I enter it on my tv. It tells me verification failed. There were errors signing you in, wait a moment and try again but doesn't tell me what the error is.

I've tried re-logging in about 6-10 times with no success; however, I am able to login to my computer and iPhone with the same credentials and have no issues using the same wifi.

Sep 9, 2021 9:03 PM in response to lovemyboys73

I am having the same issues; however, I am using amazon fire tv

The previous posts were about the older models Apple TV box. Those answers do not apply to Fire TV. You’re experiencing a different issue. I suppose the error is about being unable to reach the remote server to get a validation answer back from. Could it be that the Fire TV device has settings that block certain online communication?

I can’t sign in on my Apple TV on my Apple TV,but it works on my iPad.

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