I cannot log into my new MacBook Air

Hey there vikkie144,

Thanks for reaching out to the Apple Support Communities. We understand you're having issues with logging into your new MacBook, and we'd be happy to look into what's going on.

To start, what happens when you try to log in? For example, are you getting an error that your password is incorrect? If so, check out the links below that can help:

• If you forgot your Mac login password - Apple Support
• Reset your Mac login password - Apple Support
• If you can't reset your Mac login password - Apple Support

If experiencing a different issue with logging into your MacBook, provide us with as many details as possible on what you're seeing. We'll continue from there.

Take care!