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We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

I search for my iPhone support with the serial number, I get this message, what does it mean?


iPhone 12 Pro Max, 14

Posted on Aug 1, 2021 5:33 PM

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Posted on Aug 1, 2021 5:38 PM

According to Apple's records, there has been replacement iPhone and serial number issued in exchange for the iPhone that you have. The only thing is that the person did not return the iPhone to Apple. Where did you purchase the iPhone? If you purchased it form Apple then contact ➔ Apple Support or if you purchased it from a private seller then contact that person for more details.


Axel F.

6 replies
Question marked as Best reply

Aug 1, 2021 5:38 PM in response to mahmoudbona

According to Apple's records, there has been replacement iPhone and serial number issued in exchange for the iPhone that you have. The only thing is that the person did not return the iPhone to Apple. Where did you purchase the iPhone? If you purchased it form Apple then contact ➔ Apple Support or if you purchased it from a private seller then contact that person for more details.


Axel F.

Aug 1, 2021 5:38 PM in response to mahmoudbona

mahmoudbona wrote:

I search for my iPhone support with the serial number, I get this message, what does it mean?

That means that the phone you have was replaced by Apple, and that phone should have been returned to Apple. Either the previous owner did not return it, or it was stolen enroute to Apple. But either way Apple will have nothing to do with it.

We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

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