now that i have completed the disconnect/erase/unpair from my apple watch i m trading in - when should i expect a label to send in to apple for my credit?
Hey, so I called and talked to some folks and they said they have a brand new process for trade ins and it looks like this:
When you initiate your trade in online you'll get an initial email (Important step before you trade in your device.) this email tells you how to prepare your device as well as some of the info about the trade in such as the device you're trading in and how much you were quoted for it's value.
Now, you'll need to wait because there's actually an additional email coming (my 2 emails were about 30 minutes apart). This email subject line will be something like "Your trade-in has been initiated". This email will have the information about where you can drop off your device (in my city these are FEDEX locations, and I suspect this is the case in other cities too HOWEVER not every fedex location is a participant so be sure to check that link to see who is and isn't), how to prepare your device in case you haven't already from the previous email, a QR code that FedEx will need to process your drop-off and information about your trade in device.
The drop off to FedEx is going to be the easiest and fastest for most people. Print out this email with the QR code and bring it with your device. You don't need to package it up and you don't need to pay for shipping!
If you do not want to drop off at a FedEx location you'll need to call 1-800-MY-APPLE to request they send you the trade in shipping kit OR you can bring it to your nearest Apple Store if that's an option.
Hey, so I called and talked to some folks and they said they have a brand new process for trade ins and it looks like this:
When you initiate your trade in online you'll get an initial email (Important step before you trade in your device.) this email tells you how to prepare your device as well as some of the info about the trade in such as the device you're trading in and how much you were quoted for it's value.
Now, you'll need to wait because there's actually an additional email coming (my 2 emails were about 30 minutes apart). This email subject line will be something like "Your trade-in has been initiated". This email will have the information about where you can drop off your device (in my city these are FEDEX locations, and I suspect this is the case in other cities too HOWEVER not every fedex location is a participant so be sure to check that link to see who is and isn't), how to prepare your device in case you haven't already from the previous email, a QR code that FedEx will need to process your drop-off and information about your trade in device.
The drop off to FedEx is going to be the easiest and fastest for most people. Print out this email with the QR code and bring it with your device. You don't need to package it up and you don't need to pay for shipping!
If you do not want to drop off at a FedEx location you'll need to call 1-800-MY-APPLE to request they send you the trade in shipping kit OR you can bring it to your nearest Apple Store if that's an option.
Hi beckysigler,
Welcome to the Apple Community.
If you have a case number:
that info would likely be in your e-mail (search for Apple),
and may provide precise contact details for the label.
Else:
Here's Apple Trade-in page:
Scrolling down: It says:
"Return it to us using the prepaid trade-in kit we send you.
Or trade in at an Apple Store."
(There's a link there for finding your store.)
https://www.apple.com/au/trade-in/
If not pre-arranged:
You may need to contact Apple so they know you are ready for them to send you the packaging.
There is a "Get Support" link at top right on this discussion page.
All the best :)
now that i have completed the disconnect/erase/unpair from my apple watch i m trading in - when should i expect a label to send in to apple for my credit?
