Printing question marks in boxes

This is a short-term fix for an issue on HP's side. It only affects printing text in PDFs, as far as I can tell, and the only updates HP has released in the last 2 weeks are for Windows, not Mac or iOS.

Still unsure of what to do other than wait on HP to figure it out. ??

Thank you for investigating!

This solution worked for the one print job that I couldn't solve using the Adobe PDF workaround. Thank you!

I must say, I'm surprised to see this issue persist for weeks with two tech companies normally noted for reliability. I choose to pay more to buy their products because of my own past experience and forward-looking trust they will continue to be reliable--or correct mistakes immediately.

With other companies, it's par for the course--but I expect more from Apple and HP. I hope they address this quickly.

To SRRNRA: Can you tell us if using the Generic Postscript Printer allows all functionality to work, incl. scanning, AirPrint from iPhone and iPad of Word and PDF documents, printing notes from iPhone and iPad without infrequent square boxes, in fact, all functions that were previously working? Everything prints normally from my Dell PC laptop, so it must be an Apple vs HP connection issue. My view is still that HP needs to change the firmware for at least its Pagewide printers. I own a HP Pagewide Pro 577dw. Has anyone heard from HP, and how long it may take them to issue a firmware update to address the problems?

I ensure two sided printing 99% of the time to save paper environmentally, to reduce the size of paper bundles, and to save me money on buying paper (though not a huge impost). With this function and other functions hobbled using the circumvention offered would not work for me.

Hewlett Packard, PLEASE come to our rescue.

Yes this works, however creating a pdf is simply a work around, it doesn't fix the problem. Needing to export everything to a pdf had become cumbersome. Still having the same issue as everyone else. :/

Thank you SO much. Yes, laborious but it worked. I also need a printer/scanner and wonder if I should just buy a new one? Of course I will want to make sure that it isn't another one that will have this issue. Again, thanks

You were lucky because the support girl doesn't know anything and doesn't give me any links. I can't get it to be given.

I'm thinking if there might be a way for you to pass me the url or the file, maybe dropbox?

[Email Edited by Moderator]

The Postscript option as described works but that's not great for converting every PDF document that you generate. I do lots of reports and I see that as a problem. I have successfully printed from my iPhone to my HP Pagewide Pro MFP 577dw without any issues.

To judman76. From what you say, this may assist printing from a Mac computer. However, I’m guessing that it won’t help me when printing from an iPhone and iPad?

I have a Dell laptop, and printing to my HP Pagewide 577dw from there works well, with no problems.

When you spoke with the HP support guy, was there any indication as to whether HP was working on a Firmware fix, what it will do to help people in the meantime, and when a new Firmware upgrade is likely to be available?

Not sure about the iPad/iPhone issue. I use a Mac to get my work done.

He seemed to be aware of the issue and was happy we found a work-around till something can be done. It sounded like he and maybe others are aware of this and until today didn't know what else to do except use the IP browser interface to change tray priorities. Pagewide is still being sold at large, so I'm guessing there is a tidal-wave of support calls building. Hopefully HP responds quickly to create the proper driver that works with a Mac OS

Cheers,

Jud

Thanks Jud. Appreciate your response. It’s always the same with software/hardware companies. They always blame the other. Why can’t their be a joining of minds to resolve the issue in an environment of collaboration? Maybe that’s too much to ask.

Sorry to hear about that. Seems Apple is becoming the new Microsoft of software updates and the related issues. I Remember when Apple used to only do one or two updates year. Who can even keep track anymore...

I totally agree with you MIke Risner. I have said this before.

I had also suggested that we lobby HP to take action, although I'm informed that we cannot provide links within this Chat space to those things that commence with a 'P' and people support them online - hopefully you know to what I'm referring. My initial post was removed because I included the actual word in my post.

The question remains: how can we (as a Group) request HP to provide a Firmware update that works using AirPrint?

The same is true of the equivalent HP Community Support chat to which I also belong.

Thank you Old Toad. I will try this and see if it will help to fix this problem. I have just wrote a reply below the message from Rolf273. It seems more people have now a problem with printing.