You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My new phone is not getting my old data or photos .why?

My new phone is not getting my old data or photos .why?

Posted on Aug 2, 2021 6:58 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2021 7:57 PM

If you were syncing your data and photos to iCloud, have you signed into Settings/Your Name using the same Apple ID that was used to sync the data and photos to iCloud, and turned iCloud syncing on? The iCloud sync is very, very slow. The photos sync is extremely slow. It could take several days or more for the photos to sync.


If you weren't syncing with iCloud, do you have a backup you can restore from? Restoring from a backup erases all data currently on your device. Any data newer than when the backup was made will be erased. A restore is an all or nothing restore. You can't access a backup to see the contents and only restore certain files.


Backup - Restore your device from an iCloud or iTunes backup.    

2 replies
Question marked as Top-ranking reply

Aug 2, 2021 7:57 PM in response to nuran96

If you were syncing your data and photos to iCloud, have you signed into Settings/Your Name using the same Apple ID that was used to sync the data and photos to iCloud, and turned iCloud syncing on? The iCloud sync is very, very slow. The photos sync is extremely slow. It could take several days or more for the photos to sync.


If you weren't syncing with iCloud, do you have a backup you can restore from? Restoring from a backup erases all data currently on your device. Any data newer than when the backup was made will be erased. A restore is an all or nothing restore. You can't access a backup to see the contents and only restore certain files.


Backup - Restore your device from an iCloud or iTunes backup.    

My new phone is not getting my old data or photos .why?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.