You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Shadow / dark spot on screen of new iPad Pro (12.9 inch, 5th gen)

When using my iPad Pro 12.9inch, 5th gen to play a games (Genshin Impact), I start to notice a shadow halo (for lack of a better term) to appear on my screen after a few minutes of playing.


This is especially visible when I leave the game and open a blank document (as visible in the photos with a blank layer in procreate).

This halo originates especially on the spot of the screen where the iPad begins to heat up when playing the game.

The photographs don't do it justice, and after some time it becomes quite irritating to look at.


Is this a defect of the screen? Or are other people experiencing this or know where it comes from?


Photos of the shadow halo on my screen:

(just for clarification, the white dots in the second photo on the iPad screen are just a reflection of lights in the background.)

iPad Pro, iPadOS 14

Posted on Aug 3, 2021 1:58 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2021 2:20 AM

Display issues of this nature cannot be remotely diagnosed.


If you have any concerns about your 2021 iPad Pro 12.5”, you would be best advised to seek assistance at the Genius Bar of your local Apple Store - where the technicians will be able to test and assess your iPad.

Genius Bar Reservation and Apple Support Options - Apple


Alternatively, but perhaps in your circumstances less usefully, you can directly contact Apple Support using the Get Support link at top-right of this page - or using the excellent Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044


2 replies
Question marked as Top-ranking reply

Aug 3, 2021 2:20 AM in response to Kortrex

Display issues of this nature cannot be remotely diagnosed.


If you have any concerns about your 2021 iPad Pro 12.5”, you would be best advised to seek assistance at the Genius Bar of your local Apple Store - where the technicians will be able to test and assess your iPad.

Genius Bar Reservation and Apple Support Options - Apple


Alternatively, but perhaps in your circumstances less usefully, you can directly contact Apple Support using the Get Support link at top-right of this page - or using the excellent Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044


Shadow / dark spot on screen of new iPad Pro (12.9 inch, 5th gen)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.