I am on an iPhone X and whenever I click the wallet app, it goes black and crashes back to Home Screen. I’ve literally tried everything. I even factory reset my phone and it still does the same crash. Any fix for this?
Hello Kendrick113,
It sounds like you are experiencing issues using your Wallet app. We understand how important this is to you and we are here to help.
You have done some great troubleshooting steps so far. When you restored your device, did you set up as new or restore from a backup?
This article may be able to help: Restore your iPhone, iPad, or iPod to factory settings
If the issue persist, can you provide a few more details? When did you first notice this? Which iOS version do you currently have installed? Also, is the wallet app the only app that is experiencing this?
Cheers!
Hello! When I restored, I believe I reset to factory then used a backup I made before I did it via iTunes. I have already tried resetting to factory settings as well. I noticed it this week on Monday when I signed up for the Apple Card and could not continue to add it into my wallet. I currently have the latest version of iOS. And yes, wallet is the only app that does this, everything else seems to be working.
Kendrick113,
Thank you for those details. Did the issue persist, prior to loading your backup?
Did this only happen after attempting to add your Apple Card?
Also, what is your exact iOS version? You can check by going to Settings > General > About.
Take Care!
I honestly did not try anything when I reset my phone, I immediately did the backup. And no my phone has been pretty laggy of late as certain IOS features freeze and crash. They eventually end up working , however wallet is the only app that crashes no matter what. And I’m currently on 14.7.1
Kendrick1113,
Thank you for clarifying. Let's restore again but this time don't load your backup.
This test will help us isolate the issue and determine if it is coming from your backup.
Once you test, let us know the results.
Cheers!
Wallet app unresponsive/crashes
