my iphone 6plus got locked, it needs an apple id and password to unlock,but i cant remember the apple id and password
for activation lock, i forgot the apple id and password i used in setting up my i phone...what will i do?
iPhone 6 Plus
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Hello eljane,
The actual question you are really asking about here is how to deal with your forgotten Apple ID and password. Here are articles helping you with with the actual questions that brought you here:
Click on this link to read what to do "If you forgot your Apple ID" --> https://support.apple.com/HT201354 Note that typically this is an email address you use.
Click on this link to read what to do "If you forgot your Apple ID password" --> https://support.apple.com/HT201487
or go directly to this link --> http://iforgot.apple.com/
Also read about "What to do after [or before] you change your Apple ID email address or password" - https://support.apple.com/HT204071
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
https://support.apple.com/HT204169
Once you have recovered the information you need, here's how to remove the lock: How to remove Activation Lock - Apple Support
Alternatively, if you cannot recover the required information and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
