Apple ID has not been used...never ending cycle

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Level 1

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Apple ID has not been used...never ending cycle

When I try to download an app, it says "This Apple ID has not yet been used in the iTunes Store. I tap "Review", and it says to enter my AppleID and password, but there is only a space for password. When I enter my password, it returns me to the original pop-up "This Apple ID has not yet been used".... click review...I have tried to scroll when it momentarily takes me to a blank page and I get nothing. I have also tried restarting the phone and the issue continues to occur. I have also tried to login in to the store through iTunes on a desktop and it tried to make me register to sell movies/music/books/etc...none of which I want or intend to do. Please help!

Posted on Aug 4, 2021 7:04 AM

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Answer 1

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Limnos

Level 10

418,543 points

Aug 4, 2021 10:09 AM in response to Chflynn3

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' mentions "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information," in this link: https://support.apple.com/HT203905

If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.

Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022

If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005

*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631

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