Apple Event: May 7th at 7 am PT
Good morning,
Basically my son by mistake bought an app this morning. I didn’t noticed until I check my bank statements. I called the bank and they told that I could contact you guys and requested a cancellation and refund. I check on my subscription settings and I couldn’t even find it. I really appreciate your help in this matter. The app’s called Frederick.
Thanks.
iPhone 12 Pro Max, iOS 14
If using Family Sharing, the subscription would be tied to the Apple ID of the person that started the subscription. In this case your son. Follow the steps in the link below from a device that is signed in to your son's Apple ID to find and cancel the subscription.
Click here: link-> How to cancel a subscription from Apple - Apple Support
Then contact Apple Support directly to request a refund: click here-> contact Apple Support
If its not on your son's Apple ID as a subscription it may not have been a subscription at all but rather a single charge purchase. In which case you can log in to https://reportaproblem.apple.com with your son's Apple ID, to find the purchase and request a refund for it.
If using Family Sharing, the subscription would be tied to the Apple ID of the person that started the subscription. In this case your son. Follow the steps in the link below from a device that is signed in to your son's Apple ID to find and cancel the subscription.
Click here: link-> How to cancel a subscription from Apple - Apple Support
Then contact Apple Support directly to request a refund: click here-> contact Apple Support
If its not on your son's Apple ID as a subscription it may not have been a subscription at all but rather a single charge purchase. In which case you can log in to https://reportaproblem.apple.com with your son's Apple ID, to find the purchase and request a refund for it.
Subscription by mistake
