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Purchase could not be completed

For assistance contact iTunes support at www.apple.com/support/itunes/ww/. I have 5 bucks in my account I was trying to use 1 of it on a purchase in a game and it said that I used it from a apple giftcard that the money is already in my account

iPad, iPadOS 14

Posted on Aug 4, 2021 9:09 AM

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Question marked as Apple recommended

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs which will redirect to the current one which just leads you to a page to select your country. After that, to me it is not clear which path you should then follow but try this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

Posted on Aug 4, 2021 9:20 AM

1 reply
Question marked as Apple recommended

Aug 4, 2021 9:20 AM in response to Darkness201

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs which will redirect to the current one which just leads you to a page to select your country. After that, to me it is not clear which path you should then follow but try this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

Purchase could not be completed

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