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I can’t restart my phone or force shutdown

I am not able to restart my phone or force restart

iPhone 12 Pro Max

Posted on Aug 4, 2021 12:18 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2021 12:29 PM

Hello, Dianabeal.


FIrst, go to Settings > General > Shut Down.


If that doesn't work, try to force a restart with the buttons as describe in this suport doc –

Fore restart iPhone - Apple SUpport:

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios


• Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

1 reply
Question marked as Top-ranking reply

Aug 4, 2021 12:29 PM in response to Dianabeal

Hello, Dianabeal.


FIrst, go to Settings > General > Shut Down.


If that doesn't work, try to force a restart with the buttons as describe in this suport doc –

Fore restart iPhone - Apple SUpport:

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios


• Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

I can’t restart my phone or force shutdown

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