I have a 2017 MacBook Pro with a relatively new motherboard. My screen went black today. I have hooked my laptop into an external display and can use my laptop on that with a bluetooth keyboard.
How do I tell if my screen is shot? (I'm hoping that some display setting accidentally got turned on.) Ideas? Thanks. H.
MacBook Pro 15″, macOS 10.15
After some looking, I found some things to narrow things down, or help.
first, try shining your phone’s flashlight, or a different light through the Apple logo on the backfield the laptop. Then while shining the light through the Apple logo, look at the screen really closely to see if you see anything about where the logo is on the the back.
it is suggested that this isn’t a problem many people (if any) deal with.
you can try resetting the PRAM. PRAM
The process for resetting the PRAM is the same across all devices. To start:
beyond this, I am not sure. Hope this works.
After some looking, I found some things to narrow things down, or help.
first, try shining your phone’s flashlight, or a different light through the Apple logo on the backfield the laptop. Then while shining the light through the Apple logo, look at the screen really closely to see if you see anything about where the logo is on the the back.
it is suggested that this isn’t a problem many people (if any) deal with.
you can try resetting the PRAM. PRAM
The process for resetting the PRAM is the same across all devices. To start:
beyond this, I am not sure. Hope this works.
Google "flexgate" MacBook Pro -- I have a 2017 MacBook Pro with similar failures due to a known design flaw in the length of the cable that connects the display to the laptop (it wears out prematurely under normal use because it is too short/taut). Apple is fixing this for "a small number" of 2016 MacBook Pros but the flaw persists with later models and costs $600 to repair. The faulty cable was redesigned/longer in 2018 models.
:-|
C'mon Apple! You're in the proper position to correct this and absorb the costs.
Thanks responders. I had to take it in to the local computer repair shop where they replaced The whole screen (lid) of my laptop for, yes, about $600. Total bummer. :(
Yes, I am hearing the startup chime when I restart the laptop. In frustration, I went and got a bite to eat. Now that I’m back, I’m having a new problem … my computer’s desktop will pop up fine on the external display screen, then that screen will go dark. (I’m typing this on an IPad.) I tested it on a different external display with the same result. Hope you can help. I spent $800 last year when my laptop wouldn’t start at all, so feeling a bit worried. Thanks.
After seeing your new problem, I am not so sure my trick could help. I have never owned a Mac, but I’ve tested them out in Best Buy, and learned a fair amount online. I will keep brainstorming and web surfing to hopefully find a solution.
(Also, eating always helps me when I am frustrated. Good choice.)
Thanks. I tried that but it didn’t help.
Did that fix it?
Are you hearing the startup chime? If so, then I think I have something for you to try. :)
Black screen but MacBook Pro laptop is on
