Hi I would like to remove the balance from my account so I can change my country

My previous response tells you how to use the link. We cannot provide this information for you because what you will see depends upon where you live. This is a worldwide forum and it is no good me telling you how to contact Apple in Outer Mongolia if you are in Mexico.

Maybe you can figure this one out. If you click on this link you will see telephone numbers for each country. You dial the number on a telephone and somebody will speak to you.

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Apple isn't here, just people like you. It is absolutely impossible for anybody here to help you with this except you yourself. Contact Apple:

Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

Neither Limnos, I, nor most of the other people on these boards have inside access to the iTunes Store servers, and if someone who does happens to see this thread, they wouldn't know which account is yours. Use the links posted above to contact the people who are able to.

(202764)

Buy an item more expensive than your balance and use a different payment method to pay the excess amount; if you can't do this, ask the iTunes Store staff to zero it.

(202753)

Nobody on these boards can remove it; most of them are other customers, not Apple employees. Click on 'iTunes Store staff' above.

(202754)

The links are 'iTunes Store staff' in my first reply and the blue text in Limnos's.

(202769)