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Apple ID problem

Hello, I have deleted my Apple ID from site in order to create new one. But in my iPhone it’s written that I shoul enter password from my Apple ID that I have deleted. You recommended me to start activation lock. Can link me the site where I can start activation lock please? And this iPhone is a gift for me and I can’t find an agreement with imei(( what can I do in that situation? Many thanks


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Posted on Aug 5, 2021 12:41 AM

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Posted on Aug 5, 2021 12:45 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    

1 reply
Question marked as Best reply

Aug 5, 2021 12:45 PM in response to zuzia288

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    

Apple ID problem

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