Oneillheidi Author

Level 1

4 points

My iPhone is charged and on but is frozen. I can’t turn it off or get to any apps. When a call comes on the screen just goes black.

Help with frozen phone

iPhone 6s, iOS 13

Posted on Aug 5, 2021 5:36 AM

Reply

Similar questions

Frozen Phone My iPhone is frozen I can’t call out or use any of my apps. Tried to restart and it won’t work. Need help
394 1
iPhone 11 is frozen My iPhone 11 has been frozen for over 5 hours now, touch screen works but none my apps will open. I try to turn off the phone but it won’t even when I hold the power button. Even when I press and quickly release volume and then hold power button it doesn’t turn off. I’m just stuck with a useless phone help!
478 1
FROZEN PHONE My iPhone 11 ProMax is frozen. I can't answer calls, use any of the apps, or power the phone off to restart or reset it. It's charged and I still cant do anything with it. PLEASE HELP
451 1

1 reply

Level 10

166,747 points

Aug 5, 2021 5:40 AM in response to Oneillheidi

Did you try the suggestions in the related article that you were reading when you posted your question to the community?

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone is charged and on but is frozen. I can’t turn it off or get to any apps. When a call comes on the screen just goes black.

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up