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Level 1

4 points

the mouse will not connect to desktop

the cursor is frozen on the desktop screen

Posted on Aug 6, 2021 8:26 AM

Top-ranking reply

Level 10

143,712 points

Posted on Aug 6, 2021 8:31 AM

Restart the computer by holding down the power button and then re-test. If that does not help please follow the procedures below:

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

Connect the USB keyboard and mouse to the computer.
Open System Preferences – Bluetooth
Un-pair the wireless keyboard and mouse.
Turn off Bluetooth
Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
Restart the computer normally.
Open System Preferences – Bluetooth
Turn on Bluetooth
Re-Pair the wireless keyboard and mouse.
Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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