CitiBusiness card not adding, anyone know why?

Hi angelika1010,

Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with adding a card to Apple Wallet. We're happy to help.

We recommend ensuring the card issuer is listed here: Apple Pay participating banks

If the issuer is listed, be sure the following as mentioned in the article you started this post from have been completed:

If there is no issue, follow these steps to make sure you can add a card to Wallet:

• See if you're in a country or region that supports Apple Pay.
• Make sure you're using an eligible device.
• Update to the latest version of iOS, watchOS, or macOS.
• Check that you're using a supported card from a participating issuer.
• Sign in to iCloud with an Apple ID.

Should the issue continue, test manually adding the card with the steps "How to manually add a card to Wallet" in the same article.

Best!

Hi angelika1010,

Thanks for the information and screenshot. We'd recommend attempting to add the card from the Citi Mobile App as outlined in the section "How can I add my card to Apple Pay from the Citi Mobile App for iOS?" found in the FAQ here: Apple Pay FAQ - Citi

If you're unable to add from the app and as you've completed the recommended steps, based on the specific alert we'd recommend reaching out to your card issuer for more details.

Should your bank state there are no issues or restrictions that would prevent you from adding your account, reach out to Apple Support directly to continue. You can get connected using the links below:

Contact Apple Support

Contact Apple for support and service

Cheers!