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Level 1

4 points

My face ID is not working

Problem with my TrueDepth camera

iPhone 12 Pro, iOS 14

Posted on Aug 8, 2021 8:00 AM

Reply

Top-ranking reply

Community+ 2024

Level 10

413,928 points

Posted on Aug 8, 2021 8:01 AM

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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1 reply

Top-ranking reply

Community+ 2024

Level 10

413,928 points

Aug 8, 2021 8:01 AM in response to Jpdog01

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

Reply

My face ID is not working

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