I have been receiving the following credit for months, but my balance is zero when I look in my account!
Hello John,
We’ve applied $4.99 in-store credit to your Apple ID.
Enjoy the latest Apple Original shows and movies, and get ready for exciting
new premieres every month
For information on how to view your credit balance, visit Check
How do I receive the credit, or is Apple not applying the credit???
The Apple TV+ Team
You may have been getting the $4.99 credit during the past few months. I believe that this credit is toward the Apple TV+ subscription. You are probably subscribed to Apple TV+. The way this works is that you are given the $4.99 credit to the Apple ID that is related to that subscription and then billed for your Apple TV+ subscription. In the end the $4.99 credit zeros out the $4.99 bill for that subscription. This makes the subscription free during the months that you receive the credit. You are seeing zero because you may be checking your balance after the bill has been applied to that credit. Try checking a few days before the bill is cut and you should see the $4.99 credit. In short, if you are not currently paying for your Apple TV+ subscription then the credit is being applied.
For confirmation of the above you may start here ➔ Refunds, Subscriptions & Billing Questions
Axel F.
You may have been getting the $4.99 credit during the past few months. I believe that this credit is toward the Apple TV+ subscription. You are probably subscribed to Apple TV+. The way this works is that you are given the $4.99 credit to the Apple ID that is related to that subscription and then billed for your Apple TV+ subscription. In the end the $4.99 credit zeros out the $4.99 bill for that subscription. This makes the subscription free during the months that you receive the credit. You are seeing zero because you may be checking your balance after the bill has been applied to that credit. Try checking a few days before the bill is cut and you should see the $4.99 credit. In short, if you are not currently paying for your Apple TV+ subscription then the credit is being applied.
For confirmation of the above you may start here ➔ Refunds, Subscriptions & Billing Questions
Axel F.
This is a user forum, we are not in charge of billing. You should contact Apple directly by clicking on Contact Support at upper right corner of any forum page.
$4.99 Credit
