You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trouble canceling a subscription

Hi,


I got an email recently saying my Quizlet subscription will renew on this Tuesday, and I want to cancel the renewal, but when I go to Subscriptions in Settings on my iPhone there's no Cancel Subscription button shown, which supposedly means the auto renew is turned off. If that's true, then why is Quizlet sending me an email saying I'm about to get charged again?


I tried logging into my Quizlet account and it's just giving me error messages. >-(


What should I do, any ideas?


Thanks in advance.

iPhone 6s, iOS 14

Posted on Aug 8, 2021 7:40 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2021 7:58 PM

Please click on this link to learn "How to cancel a subscription from Apple" ➔ https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document.


"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems:


Click here ➔ https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Or: Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here ➔ https://support.apple.com/HT201232

1 reply
Question marked as Top-ranking reply

Aug 8, 2021 7:58 PM in response to gray208

Please click on this link to learn "How to cancel a subscription from Apple" ➔ https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document.


"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems:


Click here ➔ https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Or: Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here ➔ https://support.apple.com/HT201232

Trouble canceling a subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.