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Payment in app store

why does it say payment not complete?

iPad (5th gen) Wi-Fi

Posted on Aug 10, 2021 3:25 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2021 7:35 PM

Do you mean a "Your purchase could not be completed" message?


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, try this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

1 reply
Question marked as Top-ranking reply

Aug 10, 2021 7:35 PM in response to Rob Smith1

Do you mean a "Your purchase could not be completed" message?


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, try this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

Payment in app store

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