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My Face ID not working

My I phone x not working Face ID

Posted on Aug 11, 2021 2:15 AM

Reply
Question marked as Apple recommended

Hi there,


There are a few things that could cause Face-ID to stop working, as well as a number of things that you can try to fix it.


To try and fix your device yourself:

  • Check for updates
  • Check your Face ID settings for anything unusual
  • Check that nothing is covering the TrueDepth camera
  • Restart your device


You can read more solutions here.


If you are still having problems, it may be due to a hardware issue.

I would contact Apple Support or book an appointment at an Apple Store.


Hope this helps.


Posted on Aug 11, 2021 2:19 AM

1 reply
Question marked as Apple recommended

Aug 11, 2021 2:19 AM in response to aalok258

Hi there,


There are a few things that could cause Face-ID to stop working, as well as a number of things that you can try to fix it.


To try and fix your device yourself:

  • Check for updates
  • Check your Face ID settings for anything unusual
  • Check that nothing is covering the TrueDepth camera
  • Restart your device


You can read more solutions here.


If you are still having problems, it may be due to a hardware issue.

I would contact Apple Support or book an appointment at an Apple Store.


Hope this helps.


My Face ID not working

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