You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

safari cannot open the page because your iPhone is not connected to the internet

when I search on safari it say cannot open because the phone is not connected to the internet but when I use google chrome it’s working

iPhone 11, iOS 14

Posted on Aug 11, 2021 3:51 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2021 6:48 AM

Hi kamogelo275,


Welcome to Apple Support Communities! We're glad you've reached out for help with this issue you're experiencing when using Safari on your iPhone. Let's get to the bottom of this together.


To start, let us know more about what's going on. Which iPhone model and iOS version are you using? The version can be found under Settings > General > About.


Have you had a chance to restart your device since noticing this behavior? You mentioned that Chrome is working as expected. Are all other apps able to go online without issue?


Let's verify that cellular data for Safari hasn't somehow been inadvertently disabled. You can check this by heading into Settings > Cellular and locating Safari. Ensure that it's turned on.


Here's a guide to help:


View or change cellular data settings on iPhone - Apple Support


We're here for you if you've got any questions.


Have a great day!

1 reply
Question marked as Top-ranking reply

Aug 12, 2021 6:48 AM in response to kamogelo275

Hi kamogelo275,


Welcome to Apple Support Communities! We're glad you've reached out for help with this issue you're experiencing when using Safari on your iPhone. Let's get to the bottom of this together.


To start, let us know more about what's going on. Which iPhone model and iOS version are you using? The version can be found under Settings > General > About.


Have you had a chance to restart your device since noticing this behavior? You mentioned that Chrome is working as expected. Are all other apps able to go online without issue?


Let's verify that cellular data for Safari hasn't somehow been inadvertently disabled. You can check this by heading into Settings > Cellular and locating Safari. Ensure that it's turned on.


Here's a guide to help:


View or change cellular data settings on iPhone - Apple Support


We're here for you if you've got any questions.


Have a great day!

safari cannot open the page because your iPhone is not connected to the internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.