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nickorachman Author

Level 1

9 points

Money has been deducted but I didn't receive the item I bought

hi, my name is nicko. i wanna ask

On August 5 and 8 I made a purchase on my Apple account for gaming purposes with my credit card which already linked with my Applr account.

this purchase already success base on my credit card balance. but in game the transaction is unsuccesful.

my credit card balanced has been deducted but i dont receive the item what in the game cause the transaction failed by system.

what should i do to make my credit card balance back?

can you please check my order transaction?

thankyou

[Edited by Moderator]

Posted on Aug 11, 2021 4:11 AM

Top-ranking reply

Eric Root

Level 10

684,657 points

Posted on Aug 11, 2021 6:50 AM

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem. *

How long refunds from the App Store or other Apple services take. *

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Money has been deducted but I didn't receive the item I bought

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