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I’m trying to log into my Apple ID but another one is signed in and I dont have password

I need help! Someone used their Apple ID to log into my tablet. Now I can’t log into my Apple ID. How do I remove theirs without a password?


iPad Pro, iPadOS 14

Posted on Aug 11, 2021 9:42 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2021 11:36 AM

The person who signed in needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

2 replies
Question marked as Top-ranking reply

Aug 11, 2021 11:36 AM in response to Azembalmer

The person who signed in needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

I’m trying to log into my Apple ID but another one is signed in and I dont have password

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