Apple Event: May 7th at 7 am PT
For some reason whenever I click Shuffle All on a playlist iTunes immediately closes. Doesn't matter which playlist.
This follows a recent problem where iTunes stopped automatically playing the next song in a playlist. I never use the Shuffle option, but I read this could be what was preventing iTunes from play the next song. Any suggestions? Thanks.
iTunes 12.11.4.15
Windows 10 Home v2004 OS build 19043.1110 v21H1
Perhaps you have inadvertently unchecked the content of the library. Unchecked content is skipped during normal track to track or shuffle play, and can lead to just one track playing at a time. Press Ctrl+A to select all, then right-click and use Check/Tick Selection from the context menu.
See also Play songs in iTunes on PC - Apple Support for more on the shuffle & repeat options.
tt2
Perhaps you have inadvertently unchecked the content of the library. Unchecked content is skipped during normal track to track or shuffle play, and can lead to just one track playing at a time. Press Ctrl+A to select all, then right-click and use Check/Tick Selection from the context menu.
See also Play songs in iTunes on PC - Apple Support for more on the shuffle & repeat options.
tt2
Thank you again for your response, tt2. I resolved this issue by uninstalling and reinstalling iTunes.
While I would argue that iTunes for Windows 10 and related support documents are unnecessarily convoluted and complex, and always have been, I believe I have accomplished what I set out to do.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
Thank you for the tip. In Safe Mode iTunes does not crash when I click on Shuffle All, but neither does the Shuffle All option do anything (that I can see); it doesn't appear to toggle or anything. And I still can't get iTunes to automatically play the next song.
Thank you again for the reply. Unfortunately, my iTunes appears to be hosed. I can't reliably check or uncheck songs in a playlist, and the Shuffle Play fights me to the point where iTunes won't let me play a chosen (selected) song, only the song Shuffle Play deems to be next. Is there a way to uninstall/re-install iTunes without losing my playlists?
Try holding shift+ctrl as you launch iTunes and keep holding until prompted that iTunes will open in safe mode. Click OK. See if behaviour is any better.
tt2
You're welcome. 🙂
tt2
iTunes crashes when I click Shuffle All
